DEXA Commercial Interiors is dedicated to providing the latest designs at affordable prices in commercial furniture for work, hospitality, and multi-use applications.
Shipping
We offer *FREE nationwide standard shipping to your available loading dock or curbside commercial location within the continental USA.
*Will call order pricing does not include free shipping and will incur a $150.00 flat rate delivery fee if the order is shipped.
*Additional delivery services are also available for an additional fee including: Lift-gate, Inside Delivery, Residential Deliver, Non-Commercial Delivery, and Limited Access Delivery. For smaller orders, Fedex or UPS ground shipping services will be used.
*The Following states will incur a 20% shipping surcharge due to elevated freight costs in these regions: ID-Idaho, MT- Montana, WY- Wyoming, SD-South Dakota, ND- North Dakota, NM- New Mexico.
Warehouse Locations: California, Nevada, Texas, Georgia, New Jersey, Illinois, Mississippi.
Delivery Time
Our standard delivery time is 5-10 business days for in stock items.
Warranty
Products are warranted to be free from defects in design, material and workmanship under normal use and care. Please contact us for detailed product specific warranty length and coverage.
Returns
Some items such as qualifying chairs will be approved for product return/exchange and will be issued a Return Merchandise Authorization (RMA) with the following stipulations:
- A restocking fee will apply, please contact us for a product specific quote. The average restocking fee is between 20-30% of product value.
- Shipping charges are prepaid by customer.
- Product is new in original carton.
- RMA must be requested within 14 days of delivery and product returned within 30 days of RMA issue date.
- Credit will not be issued if product is returned damaged.
- No returns will be accepted on custom orders.
- Due to the likelihood of return damage and high cost freight for oversize products, the following items will not qualify for returns including: tables, desks, workstations, cubicles, panels, dividers, storage, etc. These items will not be accepted for returns once the order has been shipped based on commercial furniture industry standard.
- Please contact us to verify any product return policy if required.
Damage Claims
PLEASE FOLLOW INSTRUCTIONS BELOW ON SHIPMENT RECEIVING. IF THE BELOW REQUIREMENTS ARE NOT PROVIDED IN THE EVENT OF PRODUCT DAMAGE, REPLACEMENT CLAIM WILL BE DENIED.
In the event an order is received damaged or defective, we will administer the filing of claims if the order is shipped via our designated carriers. All claims must be filed within 5 calendar days of receipt of goods. Claim will be disputed if product is moved from original ‘ship to’ location. The following documents are required to file a claim:
- Copy of bill of lading with notations for any visible damages, refusals, or shortages.
- Digital photos of Damage to carton and product.
- Please insure careful Inspection of all items upon arrival, any claims made after signed delivery completion will not qualify for replacement.
Typographical Errors
While we make every effort to provide accurate information, inaccuracies or errors may occur, including price information and product specifications. In the unlikely event that there is a typographical error, we will, at our discretion, either contact you for instructions before shipping, or cancel your order and notify you about the cancellation. Dexa Commercial Interiors reserves the right to correct any errors, inaccuracies or omissions, including after an order has been submitted and whether or not the order has been confirmed and your credit card charged.
A detailed copy of our policies will be emailed to you with your order confirmation. DEXA values excellent customer service and are here to help make your shopping experience a great one!